Returns & Refunds
RETURNS AND REFUNDS
We practise the standards as set out in Section 44 of ECTA. Termed the 'cooling off period.'
Cooling-off period – Section 44 of the Electronic Communications and Transactions Act
A consumer is entitled to cancel without reason and without penalty any transaction and any related credit agreement for the supply-
- of goods within seven (7) days after the date of the receipt of the goods; or
- of services within seven (7) days after the date of the conclusion of the agreement.
The only charge that may be levied on the consumer is the direct cost of returning the goods.
The consumer is entitled to receive a full refund of monies paid within thirty (30) days of the date of cancellation.
Over and above this we offer a 6 month guarantee on our products outside of normal wear and tear and misuse of product.
The customer is responsible for the return of the product and upon inspection by the antidote team (outside of the 7 day cooling off period) and if the product is considered defective the product will be replaced, within the normal production time frame (4-6 weeks) and a refund of the delivery cost of returning the product.
Please note that all units of measure for all products in this website are in millimetres.
Free delivery is only available on orders with a value of more than R450 to be delivered to main city centres. Should your order contain an item that needs to be crated, an extra delivery fee may be incurred - you will be contacted prior to your order being dispatched to advise you of any extra charges. If you have any questions regarding an order of a large size, or one to an area not in a main city centre, please email HERE